Privacy Policy

Your writing is yours. We keep it to run TaleWind for you, we never sell it, and no one at TaleWind reads it unless you ask us to. This page explains, in plain words, what we collect and why.

Who we are

CharacterArc (“Company”, “we”, “us”, or “our”) is a sole proprietorship based in California. We run TaleWind. For anything about your data, write to support@talewind.me.

What we collect

Your account

You sign in with Google. We receive your name, email address and profile picture from Google — never your password. We use them to sign you in, to show your name, and to write to you.

Your writing

Everything you put into a project: drafts, outlines, characters, notes, research and the sources you add, comments, your conversations with the Agent, and your project’s history of versions. We also keep how you like to work (your answers in Settings, such as who leads and the Agent’s voice), and we learn your voice from the prose you write yourself, so the Agent can write in it.

What you send us

Messages to our team, and problem reports — including a screenshot, if you choose to attach one. The report dialog lets you blur your writing in the screenshot before it is sent.

Sharing

The email addresses you share a project with, the note you write them, if you write one, and the comments and reactions readers leave on it. When you share a project to write it together, each edit is kept as it is made so the others see it, and while you are both in it they see your name and where you are in the project (which chapter, and where your cursor is) — this is kept for a few seconds, not stored.

Credits and use

Your credit balance and a record of what each AI request cost, your invitation, and the time between your messages to the Agent (which we use to make its replies cheaper to run).

Payments

When you buy a plan or a writing pack, Stripe takes the payment. We never see or store your card number. Stripe keeps your card so your next top-up or renewal is one tap: it is saved when you pay, as the payment page says, and you can remove it any time in Settings › Plan and credits. From Stripe we keep a record of what you bought and when, your plan, when it renews or ends, and the card’s brand and last four digits to show you which card is on file. Stripe also uses your billing address to work out any sales tax or VAT, and emails you receipts.

Cookies and your browser

One cookie keeps you signed in. Your browser also keeps your layout, theme and similar preferences, and a copy of unsaved work so nothing is lost if your connection drops; reading a project shared with you, it keeps your place and your page settings. We use no advertising, no analytics trackers, and no third-party cookies.

How we use it

• To run TaleWind: save your work, show it to you and to the people you share it with, and keep its history.
• To power the AI features you use (below).
• To email you about your account: your invitation, a project shared with you, replies to comments, and messages from our team.
• To answer your messages and fix problems you report.
• To keep TaleWind secure and to prevent abuse.
• To improve TaleWind and fix what goes wrong: we study how it is used — including your writing and your conversations with the Agent, through automated tools — to make its features better and to find and fix bugs.

We do not sell your data or show you ads. People at TaleWind do not read your writing; the few times one of us may open a project are listed under “Who can see your writing”, below.

AI features

When you use the Agent, suggestions as you type, research or fact checks, the parts of your project needed for that request are sent to the AI providers that produce the answer — currently Anthropic (Claude) and Google (Gemini). They process it on our behalf, only to return the result, and under their business terms they do not use it to train their own models. If we add an AI provider, it appears here, held to the same terms. A research question sends only the question and the details you add — not your manuscript; checking the facts in a chapter sends that chapter.

Who can see your writing

• You.
• The people you share a project with, who see its written chapters (not your notes, outline or Agent conversations), and the comments allowed to them. People you share it with to write together see and change all of it, including the Agent conversations in it.
• Our team, only when needed: to help when you ask us to, to fix a problem with your project, or when the law requires it. That access is limited to our administrators, switches itself off after an hour, and every opening of a project is logged.

Services we use

These companies store or process data for us, only to provide TaleWind:

• Google — sign-in (Firebase Authentication), storing your projects (Cloud Firestore), running the site (Firebase App Hosting), and AI (Gemini).
• Anthropic — AI (Claude), including the web searches research makes.
• Neon — the database for accounts, invitations and credits.
• Resend — sending our emails.
• Stripe — taking payments, keeping your saved card, receipts and invoices, and working out sales tax and VAT. Stripe handles your card details under its own privacy policy.

Your data is stored and processed in the United States.

When we add or change a service like these, we update this list and the date at the top. If a change affects how your data is used, we tell you first, by email or in TaleWind.

How long we keep it

• Your projects, for as long as you keep them. A project you delete waits in Recently deleted until you delete it for good.
• The working log of an Agent request is deleted after about a week.
• If you ask us to delete your account, we delete it and your projects within 30 days, except what the law asks us to keep, such as records of payments.

A record of how your work was made

Your project keeps its own history: its versions in History (every version from the last day, then one an hour for a week, one a day for a month and one a week after that) and your conversations with the Agent, including each change it made and the undo for it. You can export your project at any time, conversations included, so you always have your own record of what you wrote and what the Agent suggested — useful if you are ever asked to show how a work was created.

We never claim ownership of, or copyright in, what you write. Yours is yours.

Your choices

• Download any project at any time (File › Export), as a document or as a TaleWind project file.
• Delete projects yourself, from the studio.
• Ask us for a copy of your data, to correct it, or to delete your account: write to support@talewind.me. We answer within 30 days.
• Depending on where you live (for example in the EU, the UK or California), you may have further rights under the law; write to us to use them. We never sell or “share” personal information for advertising.

Security

Data travels encrypted (HTTPS) and is stored on Google’s infrastructure. Access is limited to the few people who run TaleWind. No system is perfectly secure; if something happens that affects your data, we will tell you.

Children

TaleWind is for people 13 and older. We do not knowingly collect data from anyone under 13; if we learn we have, we delete it. If you believe a child under 13 is using TaleWind, write to support@talewind.me.

Changes

If we change this policy, we update the date above. If a change matters to how your data is used, we tell you by email or in TaleWind before it takes effect.

Contact

CharacterArc, California, USA — support@talewind.me